Privacy Policy

Effective Date: March 12, 2025

Last Updated: March 12, 2025

Welcome to VirtueVines ("we," "our," or "us"). We are committed to protecting your privacy and ensuring transparency about how we collect, use, and safeguard your personal information when you visit our website, [www.virtuevines.com] (the "Site"), or make a purchase from us.

Using our Site, you consent to the practices outlined in this Privacy Policy. Please read this document carefully. If you do not agree with any part of this policy, please discontinue the use of our services.

1. Information We Collect

We collect different types of information to provide and improve our services. This includes:

A. Information You Provide Directly

  • Account Registration: Name, email address, password.
  • Order Information: Shipping and billing addresses, phone numbers, and payment details.
  • Customer Support: Messages, emails, or interactions with our support team.

B. Information Collected Automatically

  • Browsing Data: IP address, browser type, device type, operating system, referring URLs, pages viewed, and time spent on the Site.
  • Cookies & Tracking Technologies: To enhance user experience and analyze website performance. (See Section 6: Cookies & Tracking Technologies for more details.)

C. Information from Third Parties

  • Payment Providers: We may receive transaction details from payment processors like Stripe, PayPal, or Shopify Payments.
  • Social Media Logins: If you log in using platforms like Google or Facebook, we may collect information authorized by those services.

2. How We Use Your Information

We use the data collected to:

✅ Process Transactions – To complete purchases and deliver products.

✅ Improve Our Services – Personalize user experience, analyze trends and optimize performance.

✅ Marketing & Promotions – Send newsletters, special offers, and updates (you can opt-out anytime).

✅ Customer Support – Respond to inquiries, process returns, and resolve disputes.

✅ Legal & Security Compliance – Prevent fraud, comply with laws, and enforce our terms.

3. How We Share Your Information

We do not sell your data. However, we may share it under the following circumstances:

  • Service Providers: We partner with third-party providers for payment processing, order fulfillment, website analytics, and email marketing.
  • Legal Obligations: If required by law, such as responding to subpoenas or preventing fraud.
  • Business Transfers: User data may be transferred if VirtueVines is acquired, merged, or restructured.

? We ensure that any third-party partners maintain the same level of security and compliance as we do.

4. Your Data Protection Rights

Depending on your location, you may have the following rights under GDPR (for EU users) or CCPA (for California residents):

  • Right to Access: Request a copy of your data.
  • Right to Correction: Update or correct inaccurate information.
  • Right to Deletion: Request deletion of your data (subject to legal obligations).
  • Right to Opt-Out: Restrict the use of your data for marketing or targeted ads.
  • Right to Data Portability: Request transfer of your data to another service.

? To exercise any of these rights, please get in touch with us at privacy@virtuevines.com

5. Data Security & Retention

? How We Protect Your Data:

We implement industry-standard security measures, including SSL encryption, secure payment gateways, and restricted data access.

?️ How Long We Keep Your Data:

  • We retain order details for tax and legal compliance (typically 7 years).
  • Marketing data is kept until you unsubscribe.
  • If you request deletion, we erase your data unless legally required to retain it.

6. Cookies & Tracking Technologies

We use cookies, pixels, and tracking technologies to enhance your experience. Cookies help us:

✔ Remember your preferences (like saved cart items).

✔ Analyze website traffic (using Google Analytics).

✔ Deliver personalized ads (via Facebook, Google, and Instagram).

You Can Control Cookies:

  • Adjust settings in your browser to turn off cookies.
  • Use tools like YourAdChoices or Google Ad Settings to manage tracking preferences.

? Note: Disabling cookies may affect website functionality.

7. Third-Party Links & External Websites

Our Site may contain links to third-party websites (e.g., social media, blogs, affiliates). We are not responsible for their privacy policies. Always review their policies before sharing personal data.

8. Children's Privacy

VirtueVines does not knowingly collect personal information from children under 13. If you believe a child has provided us with data, please contact us, and we will promptly delete it.

9. International Users

If you are accessing VirtueVines from outside the United States, please note that your data may be transferred and stored in the U.S. By using our services, you consent to this transfer.

We comply with GDPR for EU customers, ensuring adequate protection for personal data.

10. Updates to This Privacy Policy

We may update this Privacy Policy occasionally to reflect changes in regulations or business practices. We will notify users via email or website before significant changes occur.

11. Contact Us

If you have any questions about this Privacy Policy or your data, contact us at:

Email: privacy@virtuevines.com

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